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Pelican Customers Web-App Network Security Products All Products Gateways (GW Series) Touch Thermostats (TC Series) Traditional Thermostats ( production-ended ) Advanced Rooftop Controller (PEARL) Zone Coordinators (Z Series) Power Control Module (PM5 Series) Temperature and Alarm Sensor (TA1) Remote Wireless Sensors (RT1 Series) Wireless Proximity Sensor (PRX1) Wireless Repeater (WR400) Wireless PTAC Control (TCM1) Pelican App & Subscription Options Hospitality Hospitality Solution Property Management Interface (CMP-PMS) Support Help Center Get In TouchFind a Distributor Web-App Network Security Products All Products Gateways (GW Series) Touch Thermostats (TC Series) Traditional Thermostats ( production-ended ) Advanced Rooftop Controller (PEARL) Zone Coordinators (Z Series) Power Control Module (PM5 Series) Temperature and Alarm Sensor (TA1) Remote Wireless Sensors (RT1 Series) Wireless Proximity Sensor (PRX1) Wireless Repeater (WR400) Wireless PTAC Control (TCM1) Pelican App & Subscription Options Hospitality Hospitality Solution Property Management Interface (CMP-PMS) Support Help Center Get In TouchFind a Distributor New Site Setup LOGIN Home Web-App Network Security Products All Products Gateways (GW Series) Touch Thermostats (TC Series) Traditional Thermostats (TS Series) production ended Advanced Rooftop Controller (PEARL) Zone Coordinators (Z Series) Power Control Module (PM5 Series) Temperature and Alarm Sensor (TA1) Remote Wireless Sensors (RT1 Series) Wireless Proximity Sensor (PRX1) Wireless Repeater (WR400) Wireless PTAC Control (TCM1) Pelican App & Subscription Options Hospitality Hospitality Solution Property Management Interface (CMP-PMS) Support Help Center Get In TouchFind a Distributor Our Customers New Site Setup LOGIN How can we help? Filter by categories Clear Results Administrative Features App Basics Climate Management Device Configuration Getting Started Installation & User Guides Pelican OpenAPI Security Sequence of Operation Troubleshooting App Basics Signing In How do I reset my password? How do I sign into my app? - not done I forgot my password. MySites Portal Can I share MySites access to other users? How do I create a MySites? How do I get to MySites? What is MySites? Navigating the App How are rooms organized in a group? - not done How do I get to a thermostat’s climate control page? How do I navigate the main page? - not done What do different room status mean?​ Getting Started New Site Setup How do I create a New Pelican Site? - not done What should I set Site Type to? Add to Home Screen Add to Smartphone Home Screen - Android​ Add to Smartphone Home Screen - iPhone Add to Tablet Home Screen - Android Add to Tablet Home Screen - iPad Browser Bookmark Bookmark App - Google Chrome Browser Bookmark App - Mozilla Firefox Browser Climate Management Temperature Management How do I adjust a room temperature? How do I turn off all thermostats for an emergency? How do I turn ON-OFF cooling? How do I turn ON-OFF heating? How do I turn ON-OFF the Fan? - not done What does Cool Running mean? What does Economizer Active mean? What does Fan Running mean? What does Heat Running mean? What does Space Satisfied mean? What does Waiting mean? Why did cooling start on its own? - not done Why did heating start on its own? - not done Show all articles ( 3 ) Collapse Articles Schedule Management Can I schedule a thermostat to a set points beyond its allowable heat or cool range?​ - not done Can I schedule when Fan Circulation Minutes is active? What is unoccupied setback in a thermostat schedule? How to set set fan to auto during unoccupied setback periods? How do I set an a single thermostat’s schedule? What is Outside Ventilation in a schedule? What are the schedule Repeat options? What is optimum start? Why did cooling start on its own? - not done Why did heating start on its own? - not done Schedule Dashboard How do I create shared schedules? - not done How do I edit a shared schedule? How do I create unoccupied set point override periods? How do I rename a shared schedule? How do I copy an existing shared schedule? How do I delete an existing shared schedule? How do I create an event schedule for multiple thermostats? How do I edit a multiple thermostat event scheduled? How do I delete a multiple thermostat event scheduled? Vacation Schedules How do I choose which days my site is on vacation? - not done How do I set which thermostats go on vacation? Event Schedules How do I create an event schedule for a single thermostat? How do I delete an event scheduled for a single thermostat? How do I create an event schedule for multiple thermostats? How do I edit a multiple thermostat event scheduled? How do I delete a multiple thermostat event scheduled? How do I edit an event scheduled for a single thermostat? Ventilation Management Directions on maintaining proper ventilation rates: COVID-19 What is Outside Ventilation in a schedule? Does Pelican adjust an outside damper based on fan speed? How do I adjust the CO2 level to generate additional ventilation? How do I commission a PEARL for proper ventilation? How do I turn off ventilation for all thermostats on a poor outdoor air day? What are CO2 Levels? What do different CO2 levels indicate ? Does Pelican detect CO2 levels as a life safety system? How do I adjust my CO2 ventilation configuration? What is the Outside Ventilation setting? Show all articles ( 1 ) Collapse Articles Notifications Can I schedule when notifications are active? When is a low battery notification generated? What does a cool failure notification mean? When will a door has been left open notification be generated? What does a heat failure notification mean? What does a thermostat unreachable notification mean? What does an economizer position failure notification mean? Economizer Management Does the PEARL meet California Title 24 Regulations? How does Pelican calculate outdoor enthalpy levels? Variable Speed Fan Management How does a PEARL control a Variable Speed Fan (VFD)? Remote Devices What is the difference between 0% versus Disabled weighted remote sensor averaging? Usage Graphs How does Pelican calculate Usage Graphs runtime, cost and energy? Zoned Systems How do I set which Pelican zone controller a thermostats communicates to? Why is my thermostat waiting? Humidity Management How do I adjust my humidity settings? What are common humidity levels? Where is the Pelican thermostat humidity sensor? What are the Humidity Control Modes in a Thermostat? Administrative Features User Management Does Pelican track user activity? How do I add a new user to my Pelican site (web-app)? How do I delete a user from my Pelican site (web-app)? How do I set up Multi-Factor Authentication? Gateway Management How do I delete a gateway from my site? How do I add an additional gateway to my existing site? How do I replace a gateway? Why is my gateway unreachable? What Outbound Ports Does a Pelican Gateway Use? Site Settings How do I set electrical and gas costs into Pelican? How do I change my site’s zip code or postal code? How do I change my site’s time zone? How do I change my site type (residential, business, hotel)? Subscription Management Can I pay for multiple site subscriptions at once? Can I pay for my subscriptions using a purchase order (PO)? How do I change my site type (residential, business, hotel)? How do I pay for my site’s subscription? What does the Standard Subscription provide? What is the Subscription Renewal History? Why has my subscription expired? How do I view my LTE Gateway Subscription Receipt? How do I change my LTE Subscription Email Address? How Can I Cancel My LTE Gateway Subscription? Network Map Why is the gateway NOT green on the network map? What are the restart reasons? What do the colors mean on the Network Map? Device Configuration Thermostat Can a Pelican thermostat control a floating actuator? Can a Pelican thermostat control a two-position actuator? Can a Pelican thermostat control a...